FAQ

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Medical recommendations are required for customers under the age of 21 or for those of legal age (21) who wish to surpass the daily sales limit set by California Cannabis Law.

For medical patients, you must be at least 18 years old and have a valid state-issued photo ID, such as a driver's license or passport, along with your original stamped doctor's recommendation. For recreational consumers, you must be at least 21 years old and have a valid state-issued photo ID, such as a driver's license or passport.

No. All IDs must be up to date and valid. If your ID or driver's license is expired, we can also accept other forms of ID, such as a government-issued photo ID card, military photo ID card, and passport.

Two images are required when creating an account with us: the front of the ID and a selfie of your face. Please ensure that all photos submitted are free of any glares, blurriness, shadows, or are free of any obstructions such as sun glasses. Please upload each photo to the correct slot when prompted. If you are experiencing issues while uploading, please contact our Customer Support team on our chat system on the bottom right of the website!

Acceptable forms of ID include: non-expired government-issued photo ID card (such as a driver's license), military photo ID card, or passport.

No, a medical marijuana card is not required. Stashdash delivers recreational cannabis to adults aged 21 and over, as long as they present a valid state-issued photo ID.

Medical patients must be 18 years or older and present a valid, state-issued photo ID, such as a driver's license or passport, along with their original, stamped doctor's recommendation. Recreational consumers must be 21 years or older and provide a valid, state-issued photo ID, such as a driver's license or passport.

All accounts are associated with your phone number, if you changed your number, please reach out to us on the chat feature on the bottom right of the website so that we can update your profile.

To place an order you must first create an account. Follow the necessary steps while adding products to your cart and we will handle the rest!

Yes, you must be present to receive your delivery and provide a state-issued photo ID. Additionally, medical patients will need to present their original stamped recommendation.

Please reach out to us on the chat feature on the bottom right of the website, and one of our representatives will be available to further assist you. If the order you received was within the last 72 hours, you can also get a quicker resolution via our Automated Customer Service - just log in, click on the person icon on the top left of the website, and click "My Orders". Then locate the problematic order and click "Were there issues with your order?" and follow the prompts for immediate assistance!

ETA notifications are sent out via text or voice as soon as your order is first in line on our driver's queue. Processing may take a little longer as we gather your requested items and assign them to our driver. If delays persist, please reach out to us using the chat feature on the bottom right of the website for further assistance. We will do our best to provide you with an accurate ETA!

Your order may be taking longer than usual due to a high demand for orders we might be experiencing at the moment. Additionally, the ETA may be slightly extended as our system optimizes a more efficient route for your driver. If delays persist, please reach out to us via the chat feature on the bottom right of the website!

The amount is entirely up to you. However, if you're satisfied with the service, consider tipping the driver as you would for a server or bartender who provided excellent service.

If your order was delivered in less than 72hrs, you can report an issue through our automated system when logged into your account. If your order was delivered more than 72hrs ago, please reach out to us via the chat feature on the bottom right of the website. One of our representatives will be available to further assist you.

All cannabis product sales are final. We do not exchange products when customers do not like the look, feel, taste, smell or any other characteristic of the product. We only consider exchanges when a hardware product, such as a battery, pod, or cart are damaged or defective. All exchanges shall be at the discretion of Stashdash. Refunds are not permitted.

If you need to update your address, we kindly ask you to contact our customer support team as soon as possible to receive assistance. Our team will be more than happy to help you with the address update process. Please be aware that updating the address may require adjustments to your order, as our drivers are allocated based on specific locations. Rest assured, we will do our best to accommodate your request and ensure a smooth delivery experience for you.

We appreciate your patience as we strive to provide you with the most accurate ETA for your order. Please note that ETA changes may occur due to various factors, including traffic conditions, previous order complications, weather conditions, and our system's efforts to optimize the most efficient route for deliveries. If you require the most up-to-date ETA for your order, we recommend calling our store number to speak with a representative. Our team will be more than happy to assist you and provide you with the latest information regarding your delivery.

If you placed an order and there is need for you to postpone, please contact us and we can reschedule your delivery time to match your preferred delivery time.

We adhere to the state-mandated limits on purchase quantities. Adult-use consumers may buy up to 28.5 grams of flower and 8 grams of cannabis concentrate

We adhere to the state-mandated limits on purchase quantities. Medical marijuana patients are permitted to purchase up to 8 ounces of medical cannabis per day.

We adhere to the state-mandated limits on purchase quantities. Adult-use consumers may buy up to 28.5 grams of flower and 8 grams of cannabis concentrate. Medical marijuana patients are permitted to purchase up to 8 ounces of medical cannabis per day.

We accept cash and debit cards with a chip. Please note that payments such as Cash App, Zelle, Venmo, are not accepted. Please contact customer support using the chat icon on the bottom right of the website if you have any questions or concerns.

Upon completion of your order, you will receive an email receipt sent to the email address associated with your account. If you are unable to locate the receipt in your inbox or have any questions about your order, please don't hesitate to use the chat feature on the bottom right of the website!

Bundle deals and discount codes cannot be combined.

We are unable to attach promo or bundle deal codes to ongoing orders. All codes must be applied prior to the submission of your order during the checkout process.

You are now able to claim as many referral codes as you like! We want to reward you for spreading the word about our products and services, and we appreciate your support in growing our community.

Due to California state law, customers are required to show our drivers a physical and valid ID upon delivery that matches the name on the order. Failure to show a physical and valid ID upon delivery will result in a cancellation.